Print Support & Maintenance

Operational back-up during daily use plus service contracts for preventive maintenance and fast intervention.

What we do

Remote troubleshooting: fast intervention for print failures or parameter issues
Parameter optimization for new materials or geometries
Service contracts with preventive maintenance, warranty extension and priority response
Fast intervention on faults: on-site or remote, with a service level matched to your production criticality
Spare parts inventory for critical components: lasers, wire feed, sensors

How the process unfolds

01
Conclude service contract Standard or premium contract matched to your production criticality, including support level.
02
Support ticket or fault report Via portal, phone or helpdesk — we respond quickly, with urgency escalation where needed.
03
Remote diagnosis or on-site intervention Analyzed via machine logs or remote access; on-site visit or manufacturer escalation when needed.
04
Annual preventive maintenance Pre-scheduled, calibrations, wear checks, software updates — prevent downtime rather than cure it.
05
Reporting and pattern analysis Every intervention logged in your customer file for root-cause analysis over time.

Who this service is for

Companies running production-critical AM who can't tolerate prolonged downtime
Operators still building experience who want a safety net during daily production
Companies without in-house technical staff for metal AM machines who want warranty extension

Real-world examples

Fast intervention on production downtime

A Meltio customer received a print-fault notification during production. Remote diagnosis led to a parameter-set fix and production was quickly resumed. Without a support contract a similar intervention would have taken at least a working day.

Preventive maintenance prevents downtime

Customer with service contract receives periodic preventive maintenance: calibration, laser check, wire feed, sensor tests. Compared to customers without PM we see significantly less unplanned downtime. An investment that quickly pays back under production pressure.

Parameter optimization for new material

Customer wanted to switch from 316L to 17-4PH stainless. Our print support helped remotely in developing the parameter set, plus on-site at first-print validation. First-time-right prints without a long trial-and-error trajectory.

Frequently asked questions

What is the difference between standard and premium support?

Standard: helpdesk access on working days, on-site visits scheduled in normal agenda. Premium: priority response, shorter response times, on-site scheduled faster, plus priority parts inventory for your machine. Concrete service levels are agreed in the contract.

Can you solve all problems remotely?

The majority yes — via machine logs, screen-share with the operator, or remote access on the controller. When physical intervention is needed, we schedule on-site. Our technicians are in Bergeijk and we cover BENELUX-wide.

What is included in a service contract?

Preventive maintenance (annually), helpdesk access, priority response, warranty extension (after factory warranty), and discount on uncovered interventions. Spare parts are typically on sharper terms, not always free.

How flexible are your service contracts?

We work with renewable contracts with clear arrangements on indexing and notice period. Long-term contracts are possible with better conditions for both parties.

Ready for Print Support & Maintenance?

Schedule a no-obligation call or request a tailored quote.

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